Platform Guidelines

You represent not just your business but the Eventnet platform. Every customer interaction — whether through the platform's messaging system, over the phone, or at the event itself — must meet a professional standard.

• Respond to all booking inquiries within 24 hours — no exceptions
• Maintain courteous, respectful, and clear communication at all times
• Arrive on time, fully staffed, and fully equipped for every confirmed booking
• Honour the agreed scope of service without substitutions, reductions, or add-on charges not disclosed at booking
• Treat all customers with equal respect and dignity regardless of budget, background, or event type
• Do not discuss, negotiate, or attempt to transact any part of the booking outside the Eventnet platform

Your profile is your reputation. Customers rely on what you display to make decisions that matter to them.

• All photographs and videos must be of your own actual work — no stock images, competitor images, or images sourced without written permission from the rights holder
• Package descriptions must accurately state all inclusions, exclusions, and conditions
• Pricing must reflect what you will actually charge — the price shown at the time of booking is the price you must honour
• Do not display awards, certifications, or press mentions that you do not genuinely hold
• Keep your availability calendar updated in real time — displaying availability on dates you cannot serve is a violation
• If your service area has changed, update it in your profile within 24 hours

A confirmed booking is a commitment, not a tentative reservation. Customers plan their events around your confirmation.

• Do not cancel a confirmed booking. Cancel only in genuine, verifiable emergencies (hospitalisation, bereavement, natural disaster, government-imposed restrictions)
• If an emergency cancellation is unavoidable, notify the customer AND Eventnet Support at support@eventnet.in within 2 hours of becoming aware of the situation
• You must assist in finding a substitute vendor from the Eventnet network in the event of an emergency cancellation
• Do not double-book a date — ensure your calendar reflects blocked dates within 2 hours of accepting a booking
• More than 2 cancellations in any 90-day rolling period will trigger a mandatory performance review
• 3 or more cancellations in 90 days will result in suspension pending investigation

Financial transparency is non-negotiable on Eventnet.

• The price shown in a confirmed booking is binding. You may not charge more than the confirmed amount under any circumstances
• All payments — advance, balance, and any additional approved charges — must flow through the Eventnet platform
• Never ask a customer to pay cash, make a direct bank transfer, or pay via UPI to a personal number
• Never offer a discount or benefit to customers who agree to cancel their Eventnet booking and rebook directly with you
• Advance amounts collected through the platform are held in trust — they do not become yours until the booking is completed
• If a customer owes a balance at the time of service, collect it only through the Eventnet payment link provided

You are responsible for all legal, tax, and licensing compliance applicable to your business. Eventnet is not liable for your statutory obligations.

• Maintain a valid Shop Establishment / Gumasta Certificate at all times
• Caterers and food vendors must hold a valid FSSAI licence (Basic or State/Central, as applicable) and display it in their verification documents
• If your aggregate annual turnover exceeds the GST threshold, you must be GST-registered; you are then responsible for issuing valid GST invoices and filing GST returns accurately
• Issue a service invoice or receipt for every completed booking reflecting the correct amount. If you are GST-registered, include your GSTIN on the invoice
• File your GST returns and income tax returns accurately and on time — Eventnet provides transaction data on request but does not file on your behalf
• Maintain valid professional insurance where applicable (e.g. photographers, caterers, venue managers)

The quality of content on your profile directly influences how customers perceive your business and the platform.

• Upload only high-quality, well-composed photographs that accurately represent your work
• Do not upload blurry, watermarked, or heavily filtered images that misrepresent your services
• Do not use images that include minors without documented consent from their parents/guardians
• Remove outdated content — portfolio images older than 5 years should reflect your current capability
• Videos must be your own original recordings. Do not upload content with unlicensed background music
• Written content (descriptions, FAQs) must be original and not copied from other vendors or external sources

Authentic reviews are the foundation of trust on Eventnet. Any attempt to manipulate reviews undermines the platform for every vendor.

• Never offer any incentive (discount, free service, cash, gift) to a customer in exchange for a positive review or for removing/editing a negative one
• Never ask friends, family members, or employees to submit reviews for your profile
• Never threaten, pressure, or harass a customer in connection with a review
• Respond to negative reviews professionally and constructively — never defensively or aggressively
• If a review is factually incorrect or was submitted by a non-customer, report it to trust@eventnet.in with supporting evidence

Customer data shared with you through the platform (name, phone, email, event details) is provided solely for the purpose of fulfilling the specific booking.

• Do not store, use, or share customer data beyond what is needed for the booked service
• Do not contact a customer for marketing or sales purposes outside the context of their active booking
• Do not share customer details with third parties (sub-contractors, associates, other vendors) beyond what is strictly necessary for service delivery
• Upon completion of the booking, delete any personal data of the customer that you hold locally

The following activities will result in immediate suspension of your account pending investigation, and likely permanent termination:

• Submitting forged, expired, or fraudulent verification documents
• Accepting payments or advances outside the Eventnet platform
• Redirecting customers to a competing marketplace after initial contact through Eventnet
• Providing services fundamentally different from what was booked (bait-and-switch)
• Uploading media belonging to another vendor, business, or individual without permission
• Threatening, abusing, intimidating, or harassing any customer, Eventnet staff, or other vendor
• Creating multiple accounts to circumvent a suspension or review
• Any activity that constitutes fraud, cheating, or criminal conduct under Indian law

Violations are assessed by our Trust & Safety team on a case-by-case basis. The severity of consequence reflects the nature and recurrence of the violation:

• Level 1 — Minor / First offence: Written warning with guidance. No account impact
• Level 2 — Repeated minor violation or single moderate violation: Temporary suspension (7–30 days), mandatory acknowledgement required to reinstate
• Level 3 — Serious violation (off-platform payment, review manipulation, false documents): 90-day suspension, financial penalty, performance bond may be required for reinstatement
• Level 4 — Fraud, criminal conduct, or repeated Level 3 violations: Permanent account termination, pending payouts withheld, and referral to relevant authorities

You have the right to appeal any suspension by emailing trust@eventnet.in within 7 days of the notification. Appeals are reviewed within 10 business days. Eventnet's decision on Level 4 violations is final.

If you witness policy violations by another vendor, experience a bad-faith customer, or have a complaint about the platform itself:

• Use the 'Report an Issue' option in your Settings dashboard for platform issues
• Email trust@eventnet.in for vendor or customer conduct violations
• Email grievance@eventnet.in for formal grievances under the IT Act
• Email support@eventnet.in for booking, payment, and account support

All reports are treated confidentially. We do not disclose the identity of the reporting party to the subject of a complaint.