Refund & Cancellation Policy

Eventnet collects exactly 30% of the agreed package amount from the customer as the booking-confirmation advance. You choose the refund and rescheduling terms for each package before it is made available to customers.

• If you (the vendor) cancel a confirmed booking without a genuine, verifiable emergency, the customer is entitled to a full refund of the advance, and your account may face review or suspension
• If a genuine emergency forces cancellation, notify Eventnet Support immediately — refund eligibility for the customer is assessed case by case, and Eventnet may assist in sourcing a substitute vendor
• If the customer cancels, Eventnet applies the exact policy schedule and written terms that you selected and the customer accepted at checkout
• Each booking stores an immutable policy snapshot, so changing the package later cannot alter an existing customer's cancellation terms
• Eventnet may override a term only for vendor cancellation, non-delivery, materially deficient service, fraud, payment error, or requirements of applicable law
• Approved refunds are processed within 5–7 business days to the customer's original payment method, subject to bank and payment gateway timelines

• The ₹1,199 onboarding fee, once paid upfront and account benefits are activated, is non-refundable except where required by law or expressly approved by Eventnet
• If you instead skip the upfront fee and recover it through the booking commission surcharge (see Terms & Conditions, Section 7), each surcharge amount reflects commission already earned on a completed booking and is non-refundable — it is not a separate fee, so there is nothing to refund even if you close your account before reaching the ₹1,199 target
• If a booking that contributed to your recovery surcharge is later fully refunded to the customer for a valid reason, the corresponding surcharge amount is credited back toward your recovery target, so you are never charged twice for the same booking

• Subscription plan payments and lead credit purchases are non-refundable once activated or consumed
• If a payment is charged in error, is a duplicate transaction, or fails to reflect correctly in your account, contact support@eventnet.in with your payment reference — verified errors are refunded within 5–7 business days

Commission (including any recovery surcharge) is deducted from the advance amount before payout, not charged separately. If a booking is cancelled and the advance is refunded to the customer, any commission already deducted on that booking is reversed and is not payable by you.

If the booking was paid via No-Cost EMI and you had opted in to that feature, the EMI subvention amount already deducted from your payout for that booking is likewise reversed and credited back to you when the advance is refunded.

• Email support@eventnet.in with the booking ID, payment reference, and reason for the dispute
• We acknowledge disputes within 24 hours and aim to resolve them within 7 business days
• If unresolved, you may escalate to our Grievance Officer at grievance@eventnet.in